Constructive feedbacks

We started our consulting work by providing constructive feedbacks and we invested a considerable amount of time to develop a sounded methodology and an online platform. Constructive feedbacks are an essential component of our framework as the effectiveness of a board can be directly related to constructive feedbacks. Constructive feedback is the only way to develop virtuous behaviours in a sustainable way.

  • Constructive feedbacks increase effectiveness by reinforcing strengths and reducing weaknesses of the board.
  • Constructive feedbacks should address what the board does, how the board does it, and what are the contributions of the different participants (chair, executive directors, non-executive directors, others like the company secretary, permanent invitees etc.
  • The individual constructive feedback should address the knowledge, the skills, and the virtuous behaviours. Some of these features are modifiable, others less. Virtuous behaviours are highly modifiable by constructive feedback.
  • The purpose of constructive feedbacks is to provide the board with tools to substantiate its excellence or to improve its effectiveness.
  • We propose different modules to meet different needs. For each module, a report is generated for the chair or for the full board. This report can mention respondent’s names or can be fully sanitized.
  • Participants use an online platform and can at any moment provide answers, check and correct them. Participants have access on line to their personal reports. Participants don’t have access on line to the chairman’s report. This report is sent to a private email or transmitted on a hard copy.

We provide different types of offering. Needs are indeed very different. The corporation may have been through an extensive prior evaluation and wish to check progress. It may start assessments for regulatory reasons. The Chair may want to reconsider the board’s composition i.e. to improve future proofing.

Bronze Offering

  • We deliver a standard questionnaire of 15 questions or the questions are delivered via mail by the client (max 20) 
  • Questions are related to the board as a whole like “is the board effective?” (general questions)
  • In addition to the overall questionnaire, we developed a specific questionnaire computing a digital governance maturity index
  • The report delivers all the answers and a pattern analysis of the answers. The report is sent under the form of a PDF to the client. There will be no individual reports in that option.

Silver Offering

  • We deliver a standard list of 30 questions or we use the questions produced by the client (max 40).
  • Questions are general (is the board effective?) and peer2peer (is X effective?)
  • In addition to the overall questionnaire, we developed a specific questionnaire computing a digital governance maturity index
  • The report delivers all the answers and a pattern analysis of the answers. The report is sent under the form of PDF to the client Individual reports are available on line.

Golden Offering

  • Customized questions are defined after an issue analysis (1 or 2 meetings with the client representatives (chair, company secretary or others).
  • Questions are general (is the board effective?)
  • The report delivers all the answers and a pattern analysis of the answers.  The pattern analysis follows the issue analysis and is not automated. The report is sent under the form of PDF to the client. Individual reports are available on line

Platinum Offering

  • Customized questions are defined after an issue analysis (1 or 2 meetings with the client representatives (chair, company secretary or others).
  • Questions are general (is the board effective?) and peer to peer (is X effective?)
  • The report delivers all the answers and a pattern analysis of the answers.  The pattern analysis follows the issue analysis and is not automated. The report is sent under the form of PDF to the client.

Extension to Minutes

  • We participate to one board meeting and we analyse a sample of the minutes in addition to one of the offerings.
  • We compute the percentage of the time effectively used by the board to carry out its different tasks i.e. when, how often and how extensively does the board discuss strategy.
  • The report is integrated in the chairman report

Extension to Interviews

  • We analyse interviewswith transcription and software analysis in addition to one of the offerings. This technology allows a neutral and effective analysis. We don’t believe in one person taking random notes confirming the viewpoint of the interviewer rather than the viewpoint of the interviewee.
  • The interview is open or semi open according to request
  • The report is integrated in the chairman report.

 

 

Contact Thierry  Faut and Gerrit Sarens to ask for a quote or to discuss an assignment

We can provide sample of the reports to potential clients with a signed NDA.